Privacy Policy

Privacy Policy

 
 Company: Elevate Cleaning Services

Elevate Cleaning Services   is committed to protecting your privacy. This Privacy Policy explains how we collect, use, store, and protect your information when you visit our website, submit a form, request a quote, schedule services, or communicate with us.

By using our website or Services, you agree to the practices described in this policy.

 

 

1. Information We Collect

We collect information in the following categories:

1.1 Information You Provide Directly

This includes any information you submit through:

  • Contact forms

  • Quote request forms

  • Scheduling forms

  • Emails, texts, or phone calls

  • Vendor onboarding forms

Examples include:

  • Name

  • Email address

  • Phone number

  • Property address

  • Service request details

  • Company or property management information

1.2 Automatically Collected Information

When you visit our website, we may automatically collect:

  • IP address

  • Browser type

  • Device information

  • Pages visited

  • Time spent on pages

  • Referring website

This helps us improve our site performance and user experience.

1.3 Payment Information

If payments are processed through third-party platforms (e.g., Stripe, Square), we do not store your full credit card details. Payment processors handle your information securely according to their own privacy policies.

 

 

2. How We Use Your Information

We use your information to:

  • Provide and manage cleaning services

  • Schedule appointments and send confirmations

  • Respond to inquiries or service requests

  • Create invoices and process payments

  • Communicate about service updates or changes

  • Maintain business records and comply with legal obligations

  • Improve our website and customer experience

  • Verify identity for property managers or corporate clients

  • Document service history and client interactions

We do not sell or rent your personal information.

 

 

3. Sharing of Information

We may share your information only in the following situations:

3.1 Service Delivery

With staff or contractors involved in performing scheduled cleaning services.

3.2 Vendor or PM Platforms

When required by property management companies or vendor portals to process service orders or payments.

3.3 Legal Requirements

We may disclose information if required by law, such as:

  • Court orders

  • Investigations

  • Compliance with government requests

3.4 Payment Processors or Software

If you make a payment online or through invoicing software, your information may be processed by third-party payment platforms that meet security standards.

We do not sell or share your information for marketing purposes.

 

 

4. Data Storage & Security

We take reasonable physical, technical, and administrative measures to protect your personal information.

This includes:

  • Secure email and document storage

  • Restricted access to client information

  • Encrypted payment processing via trusted providers

  • Regular review of internal data handling procedures

However, no system is 100% secure. By using our website or Services, you acknowledge this risk.

 

 

5. Cookies & Tracking Technologies

Our website may use cookies or tracking tools to:

  • Improve site functionality

  • Analyze traffic

  • Store basic preferences

You can disable cookies in your browser settings, but certain website features may not function properly.

 

 

6. Data Retention

We retain your information only as long as necessary to:

  • Provide cleaning services

  • Maintain accurate business records

  • Comply with legal, tax, or accounting requirements

  • Resolve disputes or verify service history

After retention periods expire, data is securely deleted.

 

 

7. Your Rights & Choices

Depending on your location, you may have rights such as:

  • Accessing the information we hold about you

  • Requesting corrections to inaccurate information

  • Requesting deletion of your information

  • Opting out of non-essential communications

To request any of the above, contact us at:
 info@ElevateCleaningServices.com

 

 

8. Third-Party Links

Our website may contain links to third-party websites.
 We are not responsible for their privacy practices or content.
 We encourage you to review their privacy policies before providing personal information.

 

 

9. Children’s Privacy

Our Services are not intended for individuals under the age of 18.
 We do not knowingly collect personal information from children.

 

 

10. Changes to This Privacy Policy

We may update this Privacy Policy at any time.
 Changes will be posted on this page with an updated effective date.
 Continued use of our website or Services constitutes acceptance of the revised policy.

 

 

11. Contact Information

For questions or concerns about this Privacy Policy, contact us at:
 info@ElevateCleaningServices.com

(919) 432-4019