Return & Refund Policy

Return & Refund Policy

 
 Company: Elevate Cleaning Services

Elevate Cleaning Services is committed to providing high-quality move-out and make-ready cleaning services. This Return & Refund Policy outlines the conditions under which refunds may be issued for deposits or completed services.

 

 

1. Deposits Are Non-Refundable Within 24 Hours of Service

Clients are required to pay a 30% deposit at the time of scheduling. This deposit secures your appointment, reserves a cleaning slot, and allocates resources.

1.1 Deposit Refund Conditions

Deposits are refundable only if:

  • The client submits the official cancellation form more than 24 hours before the scheduled appointment time.

Deposits are non-refundable if:

  • The cancellation form is submitted within 24 hours of the appointment

  • The client fails to submit the required cancellation form

  • The property is inaccessible or unsafe at the time of service

  • The client reschedules less than 24 hours before the appointment

 

 

2. Refunds for Completed Services

Cleaning services are performed based on industry standards and the agreed-upon scope of work at the time of scheduling.

2.1 Satisfaction Guarantee

If the client has concerns regarding the cleaning results, they must notify Elevate Cleaning Services within 24 hours of service completion. We will:

  • Review the issue

  • Request photo documentation

  • Return to address missed areas (if applicable)

This re-clean is offered at no additional charge if the concern falls within the original scope of work.

2.2 Refunds After Work Is Completed

Refunds will not be issued for completed services unless:

  • Elevate Cleaning Services determines, in its sole discretion, that a service failure occurred

  • The issue reported is valid and within the original scope

  • A re-clean is not feasible due to management restrictions, property access issues, or tenant placement

Partial refunds may be issued only if approved by management.

 

 

3. No Refunds for the Following Circumstances

Refunds will not be provided when:

  • Property conditions differ significantly from the description provided (excessive trash, damages, infestation, heavy buildup, or unsanitary conditions)

  • Additional work is required beyond the original scope

  • Utilities (water/electricity) are unavailable

  • Property access is not granted at the scheduled time

  • The client or property manager changes scope after service begins

  • The unit is immediately occupied before issues can be corrected

 

 

4. Refund Process

If a refund is approved:

  • Refunds are issued to the original payment method

  • Processing may take 3–7 business days

  • Clients will receive email confirmation once the refund is issued

 

 

5. Service Rescheduling

If the client wishes to reschedule:

  • Rescheduling more than 24 hours before the appointment will allow the deposit to be applied to the new date

  • Rescheduling within 24 hours results in forfeiture of the deposit and requires a new deposit for the next appointment

 

 

6. Elevate Cleaning Services Cancellations

If Elevate Cleaning Services must cancel or reschedule due to:

  • Staffing issues

  • Weather conditions

  • Emergency situations

  • Safety concerns

  • Operational conflicts

The client will receive either:

  • A full refund of the deposit
     or

  • The option to apply the deposit to the new appointment date

No fees will be charged in this scenario.

 

 

7. Contact Information

For refund or cancellation inquiries, contact us at:
 info@ElevateCleaningServices.com

(919) 432-4019


www.elevatecleaningservices.com